Long Tug
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not happy with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Once we receive and inspect your return, we will notify you and issue a refund to your original payment method if approved.
To start a return, please contact us at:
Orders are processed within 1–3 business days after payment is received.
Standard shipping typically takes 3–7 business days, depending on your location and the carrier.
Shipping costs are calculated at checkout. Once your order ships, you will receive a confirmation email with tracking information when available.
We are not responsible for delays caused by the carrier, weather, holidays, or incorrect shipping information provided at checkout.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can help resolve the issue.
For shipping questions, contact us at:
